How to Click the Buttons? Healthcare Informatisation and Organizational Resistance Issue

Abstract

Deploying medical information systems comes along with worldwide organizational resistance of healthcare employees. According to the qualitative sociological study held with support of the Russian Humanities Research Foundation grant “Transition to E-Government as the Process of Social Adaptation of Technology” (Ural No. 14–13–66016a) the conclusion is made that the reason for organizational resistance is in collision between management requirements of maximized control and strict standards in rendering healthcare services vs. basic values of medical profession related with the need to make ethically loaded decisions in highly uncertain situations.