The proactive public services (legal perspectives)

Abstract

As it stands the proactive approach can be defined as a selective implementation of the non-declarative delivery of public services within current procedures, which is not required a significant reorganization of the legal and procedural field in order to reduce the transaction costs of work with citizen appeals (applications). At the same time, it is necessary to highlight a problem of insufficient regulatory provision for the implementation of the principle of proactivity in the public and municipal services delivery. According to the current legislation, the declarative form of the services delivery is implemented by default and is recognized as a normative principle. In addition, the collision between the implementation of the principle of proactivity and privacy needs a regulatory solution.